Xbox Live now lets you know when action has been made on a report you filed, according to Xbox Live Operations Manager Eric Neustadter.
ICYMI, Xbox Live is now letting you know after we’ve taken action on a complaint of yours: twitpic.com/cvg2ek
— Eric Neustadter (e) (@thevowel) June 5, 2013
Previously, when an Xbox Live user filed a complaint via the Xbox Live system the complaint was sent off into the internet atmosphere, never to be heard from again. Certainly, with any complaint system, users never knew if/how the system was working.
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Source Eric Neustadter on Twitter